zitben77's Privacy Policy

Introduction and Definitions

zitben77 ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") applies to the zitben77.lat website and all services associated with it.

Through this policy we want to make clear what personal information ("data") we collect from you, how it is used, how long it is retained, and what rights you have.

Key Definitions

• Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, email address, or transaction details.
• Processing: Any operation performed on data — collection, storage, modification, access, or deletion.
• Third Party: Any individual or organisation outside of zitben77.
• Services: All online betting, gaming, and payment services provided on zitben77.lat.

By using our platform, you will be considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our platform.

What Information Is Collected

2.1 Registration and Account Information

When opening an account on zitben77 we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

For the security of the platform and legal compliance, we may collect the following documents during the identity verification process:

• National ID card (NID) or passport copy
• Proof of residential address
• Proof of ownership of payment method

2.3 Financial Transaction Information

During deposits and withdrawals we store information about the transaction date, amount, and payment method (bKash, Nagad, or Rocket). We do not store full bank or mobile account numbers on our servers.

2.4 Device and Usage Information

When you use our site, certain technical information is automatically collected:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and session duration
• Referral URL (where you came from before reaching the site)

Purpose of Data Collection

zitben77 uses your personal information only for the following legitimate purposes:

3.1 Account Management

Information is used to create, verify, and maintain your zitben77 account. This ensures that only you can access your account.

3.2 Service Delivery and Improvement

Information is used to effectively deliver our gaming and betting services, identify technical issues, and improve the platform experience.

3.3 Financial Transaction Processing

Financial information is used to securely complete deposits and withdrawals and to prevent fraud.

3.4 Customer Support

When you seek assistance via 24/7 live chat or email, our team uses your account information to provide fast and accurate support.

3.5 Bonus and Promotion Management

Information is verified to correctly allocate welcome bonuses, cashback, and other promotional offers, and to prevent misuse.

3.6 Security and Compliance

Information is processed to prevent money laundering, protect minors, and comply with responsible gaming policies.

Sharing of Information

zitben77 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These organisations have their own privacy policies.

4.2 Technology Service Providers

The minimum necessary information is shared with trusted technology partners for managing gaming software and technical infrastructure. These partners are bound by data confidentiality agreements.

4.3 Legal Obligations

If we receive a lawful directive from a competent authority or a court order, we may provide the information required to fulfil our legal obligations.

Cookies and Tracking Technology

The zitben77.lat website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the core functions of the site — such as maintaining login sessions, security verification, and remembering language preferences. Without them, the site will not work properly.

5.2 Performance Cookies

These cookies are used to analyse how you use the site in order to improve the platform experience. The information collected is analysed anonymously and in aggregate form.

5.3 Cookie Controls

You can disable cookies by changing your browser settings. However, doing so may cause some features of the site to not work properly.

Data Security Measures

zitben77 takes internationally recognised technical and administrative measures to keep your personal information secure:

• SSL Encryption: All data exchanged between the site and the server is protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
• Access Controls: Only authorised staff are granted access to the data they need.
• Firewall and Security Monitoring: Our servers are under 24-hour security monitoring.
• Regular Security Audits: Cybersecurity audits are conducted regularly through third-party specialists.

Nevertheless, it is not possible to guarantee 100% security for any internet-based service. If you suspect a security breach, contact us immediately.

Data Retention Period

We retain your information only for as long as necessary:

• Active Account: All information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information must be retained for a defined period due to legal and financial compliance requirements.
• Transaction Records: Financial transaction information is retained for the long term in accordance with applicable law.
• Technical Logs: System logs and device information are retained for a short period.

Once the retention period ends or there is no longer a legal obligation, information is securely deleted or anonymised.

Your Rights

As a user of zitben77, you have the following rights regarding your data:

8.1 Right to Access

You may request at any time to find out what information of yours we hold.

8.2 Right to Rectification

If there is any error in your stored information, you may request a correction. Information can be updated through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

8.4 Right to Restrict Processing

For specific reasons, you may request that the use of your information be restricted.

8.5 Right to Complain

If you feel we are using your information inappropriately, you may contact us directly. We are committed to responding within 30 business days.

Protection of Minors

zitben77 strictly provides services only to those aged 21 or above. We do not knowingly collect information from any minor.

Age verification is mandatory during registration. If we find that a minor has created an account, we will immediately close that account and delete all related information.

If you suspect that a minor is using our platform, please inform our support team.

Policy Changes

zitben77 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• Displaying a notice on the site's home page
• Sending a message to the registered email
• Showing a notification after login

If you continue to use the platform after the changes, you will be considered to have accepted the updated policy. The date of each version is noted on this page.

Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our data protection team is ready to respond promptly.